When ECUAQUIMICA, a renowned company in Ecuador, planned its annual corporate family day, finding the perfect inflatable castle was crucial. Their procurement manager embarked on a two-month search, evaluating over ten suppliers across Europe and Asia.
What set our cooperation apart? It started with our responsive communication. When procurement manager first inquired about customizing a 12m×8m castle with their logo, we delivered 3D design drafts within 48 Saat, incorporating their requests for extra safety netting and UV-resistant materials.
During negotiations, he revealed concerns about durability after comparing competitors’ thinner PVC fabrics. Our team promptly shipped a sample of our 0.55mm reinforced material—proving its strength through a pressure test video. We also offered a 3-year warranty, far exceeding the industry standard of 12 months.
Logistics was another key factor. While other suppliers quoted 6-week delivery, we arranged a dedicated shipping route that ensured arrival in 28 days, including customs clearance support. When the castle arrived, our technical team conducted a virtual installation training, guiding their staff through setup in under an hour.
“The kids wouldn’t leave the castle all day,” the procurement manager shared afterward. “Your attention to detail—from the non-slip floor to the easy-repair kit—showed you truly understand event needs.”
This partnership isn’t just about a product; it’s about reliability. When quality, service, and commitment matter, we deliver.